Personal Trips

FEES FOR CUSTOMIZED ITINERARY and CHANGES    
An administrative fee of $100 will be changed to create a personal itinerary. After the itinerary has been developed and agreed upon, a $300 fee will be charged. Once reservations have been made, any changes will result in a fee of $100 . Changes include but are not limited to changes of travel dates, number of passengers, and changes or cancellations of transfers, hotels, villas, day tours and reservations or services of any kind. 

After your final payment (60 days prior to start of services), if any changes are needed, a $200 fee will be imposed for each change of service within your itinerary. These services include but are not limited to changes or cancellations changes of travel dates, number of passengers, and changes or cancellations of transfers, hotels, villas, day tours and reservations or services of any kind.  There is no additional charge for adding services to your itinerary at any time. No changes are permitted 21 days prior to travel. Once you are at your travel destination, if you decide to cancel any component of your reservation, there will be no refund for the unused service. Should you need to make a change to your reservation, you are required to purchase a new service at full price and forfeit the cost of the unused service.

REFUNDS & COMPLAINTS.
BTST works hard to make arrangements for your vacation to go smoothly and according to plan. But unexpected problems, often out of our control, can still arise. BTST urges you to work with us in correcting the problem on the spot instead of dealing with it after you return home.                                                                                                      If you have an issues, please speak to your hotel front desk manager, your local tour guide, driver, etc. Your travel documents will also have contact numbers for help in resolving problems. If a refund is warranted, it is under the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.                                                                

MISCELLANEOUS. Foreign air-conditioning systems in public places, hotels and motor coaches are not up to U.S. standards. Without limitation BTST is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party, such as an airline, train, hotel, restaurant, or food supplier; bus, taxi, van, or local ground handler; local outfitter or guide, which is, to, or does supply any goods or services for this trip.

BTST is not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule or failure of any transportation mechanism to arrive or depart safely; overbooking or downgrading of accommodations; insolvency or default of any third party; acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; events of force majeure; war; quarantine; epidemics or the threat thereof; criminal activity; or any other cause beyond its control.

Payments made to BTST via a credit card will accrue and additional 3% fee.